Shipping and Pickup Policy

1. Pre-Order Process

• Orders are collected before shipment arrives
• Placing an order does not guarantee immediate availability
• Orders are fulfilled after shipment clears customs and reaches Texas

2. Shipment Delays

• Delivery timelines may be affected by customs clearance, airline delays, weather, or supplier issues
• Estimated pickup dates are subject to change

3. Pickup Notifications

• Customers will receive WhatsApp, email, or text notification when orders are ready
• Notification will include pickup address, pickup time, and payment instructions if not already paid

4. Pickup Window

• Orders should be picked up within a certain timeframe, such as 24 to 48 hours after notification
• If not picked up, quality cannot be guaranteed

5. Inspection at Pickup

• Customers should inspect their mangoes at pickup
• Damaged or spoiled mangoes should be reported immediately before leaving

6. Missed Pickups

• If a customer misses pickup without contacting you, the order may be canceled without refund because mangoes are perishable

7. Local Pickup Agents

• Orders may be distributed through authorized local pickup agents in different cities
• Pickup addresses may vary for each shipment